Overview
Our return policy lasts 30 days from the date of delivery. To be eligible for a return, your item must be unused and in the same condition in which you received it. A receipt or proof of purchase is required to complete the return.
Refunds
Once your return is received and inspected, we’ll notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.
Refunds will not be issued for:
- Books with clear signs of use
- Items returned more than 30 days after delivery
Late or missing refunds
Haven’t received your refund yet? Please take the following steps.
- Contact your credit card company. It may take a few business days for the refund to officially post.
- Check with your bank to confirm processing times.
- Still no refund? Reach out to us at info@compasspress.org.
Exchanges
We only replace items that are defective or damaged. To request an exchange for the same item, email us at info@compasspress.org and mail your item to the address below.
Shipping returns
Customers are responsible for return shipping costs. Shipping charges are non-refundable. Delivery times for exchanged items may vary depending on your location.